Privacy policy

Last updated: January 29, 2026

TrailFoods Provisions (“TrailFoods,” “we,” “us,” or “our”) operates this website and online store (the “Services”) to provide customers with curated trail food, outdoor nutrition, and related products. TrailFoods Provisions is a Canadian-owned small business registered and operating in British Columbia, Canada.

Our store is hosted and powered by Shopify, which provides the ecommerce platform, secure checkout, payment processing, and infrastructure that allow us to offer the Services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, interact with, or make a purchase through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include anonymized or de-identified data.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact information: name, email address, phone number, billing address, shipping address
Order and transaction information: products viewed, added to cart, purchased, returned, or exchanged, order history and confirmations
Payment information: payment method and transaction details (note: we do not store full credit card numbers)
Account information: login credentials, preferences, and settings (if applicable)
Customer communications: information provided when contacting customer support
Device and usage information: IP address, browser type, device identifiers, and interactions with the website
Cookies and similar technologies used to operate and improve the Services

Sources of Personal Information

We collect personal information from the following sources:

Directly from you, when you place an order, create an account, contact us, or otherwise provide information
Automatically, through cookies and similar technologies when you browse or interact with the Services
From service providers, including Shopify and shipping/payment partners acting on our behalf
From third parties, such as marketing or analytics partners, where permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Operating the Services

Processing payments and fulfilling orders
Managing accounts, orders, returns, and exchanges
Communicating order updates and customer support responses
Shipping products and managing delivery logistics

Improving the Customer Experience

Understanding how customers use our Services
Improving website functionality and product offerings
Personalizing content and recommendations (where applicable)

Marketing and Communications

Sending promotional or informational emails (you may opt out at any time)
Displaying advertisements related to our products on our site or third-party platforms, where permitted by law

Security and Fraud Prevention

Protecting against fraud, abuse, or unauthorized activity
Maintaining the security and integrity of our Services

Legal and Compliance Purposes

Complying with applicable laws and regulations
Enforcing our terms and policies
Responding to lawful requests from authorities

Payment Security

All payments on TrailFoods Provisions are securely processed through Shopify’s encrypted checkout system. We do not store or have direct access to customers’ full credit card numbers or sensitive payment details.

Shopify complies with PCI-DSS standards and uses industry-standard SSL encryption to protect payment information. Customers can shop with confidence knowing that transactions are handled securely.

How We Share Personal Information

We may disclose personal information in the following circumstances:

With Shopify and trusted service providers that support our operations (e.g., payment processing, order fulfillment, shipping, analytics, and customer support)
With marketing and advertising partners, where permitted by law, to display relevant advertisements
When you direct or consent to sharing, such as shipping products or interacting with social media features
To comply with legal obligations, enforce our policies, or protect our rights and customers
In connection with a business transaction, such as a merger, acquisition, or restructuring

All third parties are required to handle personal information in accordance with applicable privacy laws.

Relationship With Shopify

The Services are hosted on Shopify. Shopify collects and processes personal information as necessary to provide ecommerce services, payment processing, website hosting, and security.

In certain cases, Shopify may process personal information independently as a data controller, including for fraud prevention, analytics, and platform improvements. For more information about Shopify’s privacy practices and your rights, please review the Shopify Consumer Privacy Policy at:

https://privacy.shopify.com/en

You may also exercise applicable privacy rights related to Shopify-processed data through the Shopify Privacy Portal.

Third-Party Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

The Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security and Retention

We take reasonable measures to protect personal information; however, no method of transmission or storage is completely secure. We recommend avoiding unsecure communication channels for sensitive information.

We retain personal information only as long as necessary to:

Fulfill orders and provide Services
Comply with legal obligations
Resolve disputes and enforce policies

Your Rights and Choices

Depending on your location, you may have rights to:

Access your personal information
Request correction or deletion
Request data portability
Opt out of marketing communications

You may exercise these rights by contacting us at support@trailfoods.ca. We may need to verify your identity before processing requests, as permitted by law.

We do not discriminate against customers for exercising privacy rights.

International Transfers

Your personal information may be transferred to and processed outside your country of residence, including in countries where Shopify or our service providers operate. Where required, appropriate safeguards are used to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

TrailFoods Provisions
Email: support@trailfoods.ca