Frequently asked questions
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What kind of products do you carry?
We specialize in trail snacks, running gels, protein bars, energy drink mixes, electrolytes, camping foods, and freeze-dried meals designed for outdoor and endurance use. Whether you need fast fuel for a run, race, or day hike, or a full freeze-dried meal for multi-day backcountry adventures, we’ve got you covered.
How do i prepare freeze-dried meals?
Our freeze-dried meals are ready in minutes. Simply open the pouch, remove any oxygen packet, add the correct amount of hot (or in some cases, room-temperature) water, seal it, wait, and enjoy. Preparation times vary by product, make sure to follow instructions on each package.
How should i store the food?
Store dry, unopened packages in a cool, dry place, avoiding prolonged exposure to heat or moisture. After opening, use the contents within about one week for best freshness. Once hydrated, treat any leftovers as you would freshly prepared food.
What is the shelf life of your products?
We guarantee a long shelf life for our freeze-dried meals, typically 25–30 years when unopened and properly stored. Each product clearly displays its best-before (BB) date on the packaging for your reference. While many freeze-dried foods may remain safe beyond this date if stored correctly, flavor, texture, and nutritional quality may gradually decline over time.
What happens if i forgot to remove the oxygen absorber before adding water?
No worries, just remove and discard the absorber once you notice. It won’t ruin the food.
Are there allergens in your products?
Yes, some of our items may contain or be processed in facilities that handle nuts, dairy, soy, wheat, eggs, or other common allergens. Always check product labels for allergen statements. If you have a severe allergy, feel free to contact us and we’ll help you find safe options.
Why didn't my coupon code apply to my order?
Some products already include built-in savings and aren’t eligible for additional order-level discounts. This includes value packs or multipacks, or build a box, which are priced to offer our best value upfront.
If you have questions about your order or discount eligibility, feel free to contact us and we’ll be happy to help.
ORDERS, SHIPPING & RETURNS
Can i place an order by phone or email?
We primarily accept orders through our website for security and efficiency. However, if necessary, you can reach us by phone or email and we’ll do our best to assist with your order.
How can i check the status of my order?
Once your order is placed, you can log in to your account to see its status, or contact us with your order number and we’ll provide an update.
Do you ship across Canada?
Yes, we proudly ship to addresses across Canada. (Due to regulatory constraints, we may have restrictions for certain territories or remote locations. Please contact us if you’re unsure.)
Can you ship to P.O Boxes?
In most cases, our carriers require a physical address (no P.O. boxes). If you have unique circumstances (e.g. remote locations, military addresses), reach out and we’ll do our best to make it work.
Do i get tracking information?
Absolutely, once your package ships, you’ll receive an email with tracking details. You can also view tracking via your account portal.
What is your return / refund policy?
We accept returns or issue refunds only in the case of damaged, defective items or order discrepancies. Claims must be made within 7 days of delivery, with photos and order details. Please contact us to initiate any claim, and we’ll guide you through the process.